Refund and Cancellation Policy — Hume Centre for Ecology and Wildlife Biology

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Cancelling your monthly contribution

When giving opens, sign in here and open My giving. Choose Cancel plan and confirm.

A confirmed cancellation stops future scheduled monthly payments. A payment already being processed may need a separate refund request. You do not need to contact your bank, your UPI app, or Hume Centre for Ecology and Wildlife Biology. Payments already collected before you cancelled are not automatically reversed; see refunds below if you want one of those payments back.

There is currently no way to pause a contribution yourself. Cancel and set up a new one when you are ready, or write to info@humecentre.org.

Refunds

Once a monthly payment is collected, it is treated as a completed donation to Hume Centre for Ecology and Wildlife Biology, not a purchase — the money is a gift, and by the time it is collected it may already be committed to the work it was given for. Because of that, refunds are not automatic, and we ask for a request rather than promise one on demand.

Hume Centre for Ecology and Wildlife Biology will refund a payment if:

• It was charged in error — a duplicate charge, a technical fault, or an amount that does not match what you agreed to.
• It was unauthorised — someone else's card, UPI ID or mandate was used without your knowledge.
• You ask within 7 days of the charge, and no 80G receipt has yet been issued for it. An ordinary, non-80G receipt does not block this request.

A payment is not usually refunded if:

• More than 7 days have passed, or an 80G receipt has already been issued for it.
• You simply changed your mind about a gift you knowingly made. Cancel your monthly contribution instead, so it does not happen again — that part is always your choice, no questions asked.

If your situation is not one of these, write to info@humecentre.org and explain — every request is read rather than this list being applied mechanically.

If a payment is refunded after a receipt was issued

If a payment that already has an 80G receipt against it is refunded, that receipt is cancelled and a corrected one is issued reflecting what you actually gave. You cannot claim an 80G deduction for a donation that was returned to you — that is a rule of the Income Tax Act, not something Hume Centre for Ecology and Wildlife Biology can waive.

How a refund reaches you

A refund goes back to the original payment method — the same UPI ID or card the payment came from — and typically takes 5–7 working days to appear, which is Razorpay's own processing time.

Who to ask

Write to info@humecentre.org.